FAQ

When will my order ship?

Every Unhinged Decor product is made to order by our print-on-demand production partners.

Production: 2–7 business days. Every item is made to order after you buy it.
Shipping (transit): 3–8 business days after your order ships.
Typical total: about 5–15 business days from order to delivery. During the holiday rush, production and carrier times can run longer.

We ship within the United States only. Once your order ships, we'll email tracking information to the address used at checkout.

Can I cancel my order?

Yes. Orders may be cancelled within 15 minutes of being placed.

After the 15-minute cancellation window, your order may have entered production and cancellation cannot be guaranteed.

Can I return something?

Because our products are made to order, we do not accept returns or exchanges for incorrect size or color selections, change of mind, or buyer's remorse.

If your item arrives damaged, defective, misprinted, or you receive the wrong item, contact support@unhingeddecor.com within 14 days of delivery with your order number and clear photos of the issue. We'll work to make it right.

See our Returns page for complete details.

What if I ordered the wrong size?

Because each item is made to order, we cannot accept returns or exchanges because the wrong size was selected. Please check the sizing information on the product page before ordering.

Are products dishwasher or microwave safe?

Care instructions vary by product and print provider. Please follow the care instructions shown on the individual product page.

Do you ship internationally?

We currently ship within the United States.

Will everything in my order arrive together?

Not necessarily. Products may be produced at different fulfillment facilities, so an order containing multiple items may arrive in separate packages or on different days.

How do I track my order?

When tracking is available, we'll email tracking information after your order ships. Tracking may take some time to update after a shipping label is created.

What if my package is lost?

If your package appears to be lost in transit or hasn't arrived within the expected delivery window, contact support@unhingeddecor.com with your order number and we'll help investigate.